How to Get Help with An Order

For any questions or support regarding your order, please reach out to our customer service team using one of the following options:

Email: [email protected]
Hotline: 302-261-5295 (SMS accepted)
Contact Us Form: Available at the bottom of our website under Contact Us .

When reaching out about your order, providing the following information will help us assist you more efficiently:

Order ID [You can see how to find your order ID here
Details of the issue you are experiencing.
If there’s a problem with a received item, please include a photo of the shipping label, the size tag, and a clear image of the product showing the issue.

We’re committed to resolving any issues promptly and ensuring your satisfaction. Feel free to reach out anytime!

How to Modify Your Order

To ensure prompt delivery of your products, we recommend requesting any modifications within 24 hours of placing your order. Please contact our customer service team with your request for assistance.

If the 24-hour window has passed, you may still reach out to us. While we cannot guarantee that we can make changes, we will do our best to accommodate your request if the order has not yet been processed. To increase the likelihood of a successful modification, please contact us as soon as possible.

How to Request a Refund, Return, or Exchange

If you encounter an issue with your purchase, please get in touch with our customer service team as soon as possible. Provide a clear description of the issue and the following details:

Your order or invoice ID
A photo of the entire item
A photo of the size tag on the collar or the shipping label on the package

Our team will review your request and work with you to find the best solution.

Note: For more details, please review our Refund Policy to get a comprehensive understanding of our terms and conditions. Note: You can check out our refund policy here. This will give you a complete overview of our policy.