I need help with my order

I want to check your order status

There are two ways for you to always receive the latest updates on the status of your order

Option 1: Track by Email & Order ID by visiting https://shipresolve.com/

Enter the email used for your order and your order ID.

Please note: The email you enter must match the one you used to place your order, and please ensure that you enter your order ID correctly.

Option 2: Track Through Shipment Email

1. Once your order ships, you’ll receive an email with a tracking number and link.

2. Click the link or use the number to track your order online. If you need further assistance, don’t hesitate to contact our customer service team.

I want to modify order

If you want to modify or cancel your order, please contact our customer service team within 24 hours after order placement so that we can check and update your order properly as requested.

I want to request a refund, return, or exchange

If you face any problem with your received item, we highly recommend that you contact our customer service team quickly, describe your problem clearly and also provide essential details:

• Your order/invoice ID
• A photo of the entire item
• A photo of the size tag on the collar or the shipping label on the package Our team will check the issue and provide you with the best solution.

Note: You can check out our refund policy here. This will give you a complete overview of our policy.