What should I do if I still have not received my refund?

What should I do if I still have not received my refund?

If you do not receive the refund after receiving the completion confirmation, please follow these steps:

• Verify the number of days since you received the refund confirmation, as standard refund processing time is typically 3 to 10 business days.
• Monitor the changes in your bank account balance. Reach out to us to obtain documented proof of the successful refund.
• Provide the obtained proof directly to your banking institution to request further assistance.

When does Dunkare refuse refunds?

Here are some situations where we might not be able to offer a refund or resend your order:

• Delivery Issues : This includes providing an incorrect address, missing a delivery attempt, or not picking up a package when required.
• Unforeseen Events: Unfortunately, things outside our control can happen, like customs delays, natural disasters, theft, or lost shipments.
• Time Limits: We can’t offer refunds or resends for items you received more than 30 days ago.

Can refunds be issued to a different card if I provide its information?

As we receive payments from all customers via the payment gateway, we can only process refunds directly to the card initially used for payment on the order.