How To Track Status Of My Order?

Our goal is to provide a simple and hassle-free shopping experience. You can track your order anytime, anywhere, and stay informed about any updates or issues in different ways.

What is the Status of My Order?

How to Check the Shipping Status of Your Order:

1. Track Your Order on Dunkare :Visit our website to track your order directly.
2. Track Order from Order Confirmation Email : Use the tracking link provided in your order confirmation email.
3. View Order Status from Your Dunkare Account :Log in to your Dunkare account to view the status of your order.

Option 1: Track Your Order on Dunkare

• To track your order, go to Track Order at the bottom of the Dunkare website or go directly to https://dunkare.com/tracking-order.
• Enter the email address used for your order and your order ID. Make sure the email matches the one used at checkout, and verify the order ID for accuracy.

• Click the Track Order button to view your order details, including:
  • Delivery Details: Recipient name, phone number, email address, and shipping address.
  • Order Details: Items purchased and associated costs, including product prices and shipping fees.
  • Order Status: The current progress of your order.
  • Order Tracking List: A list of tracking numbers for your package(s). If your order includes multiple items, they may be shipped separately, and you can use this list to monitor the delivery status of each package.

Mobile view:

Desktop View:

From this page, you can also submit any queries by clicking Contact Us at the bottom right. We will respond shortly. Learn more about the status of an order.

Option 2: Track Order from Order Confirmation Email

• After you complete your order, you should receive an order confirmation email. Remember to check the Promotions tab and spam folder in case the email ends up there.
• Please find the Track Your Order link at the bottom of the email and click it to keep track of your delivery updates.

Option 3: View Order Status from your Dunkare Account

To check your order status through your Dunkare account, ensure that your account was created before placing your order.

• Sign in to your account and go to the Order History section.
• Locate the order you wish to track and click on the View Details button. Here, you can see delivery updates and, if available, the tracking number.
• Click the tracking number to view the current status of your package.

If you are still having trouble tracking your order, no worries—we are here to help. Just send us a message, and we will get back to you right away.

Why Is My Parcel Stuck in Transit?

Several factors can cause a parcel to be delayed in transit. While we strive to provide support, please note that some circumstances are beyond our control. Here are common reasons for transit delays:

• Weather Conditions or Traffic: Bad weather or heavy traffic, especially during peak periods like holidays, can slow down delivery.
• Incorrect or Incomplete Address: An incorrect or incomplete address can prevent successful delivery. Double-check your address at checkout and contact the courier through your tracking link if there are errors.
• Lost Package: Although rare, packages can occasionally get lost. If you suspect this, you can initiate a claim for a replacement or refund.
• Pending Updates: Your order may still be in transit or awaiting updates in the carrier’s tracking system. Or there may be a delay in updating tracking information after the order is processed or scanned.
• System Errors: Technical issues can sometimes cause inaccuracies in the tracking information.
• International Shipments: Deliveries outside the US may experience delays due to customs clearance and complex shipping processes.

For further assistance or to better understand the delay, please contact us directly at [email protected].

My Order says It was Delivered, but I Haven’t Received it. What should I do?

If your tracking status indicates that your order has been delivered but but it’s not in sight, here’s what you should do:

• Wait a Few Days: Occasionally, carriers mark packages as “delivered” prematurely. Allow a few extra days for the delivery to be completed.
• Expand Your Search: Carriers often leave packages in secure but less obvious locations. Check around your property and in any hidden spots where the package might have been placed.
• Check with Neighbors: If you were not home at the time of delivery, the carrier might have left the package with a neighbor. Inquire with those nearby.
• Verify Delivery Address: There is a possibility that the package was delivered to an incorrect address. Contact the shipping carrier to confirm the delivery details and seek a resolution.

If you still cannot locate your package after taking these steps, please reach out to our customer service team. We are here to help and will work with you to resolve the issue.